Privacy Policy

Last updated: September 15, 2025

IT INFORMATICA, with RUC 20600023897, located at Av. Tejada 341 - Miraflores - Lima, makes available to visitors of its website www.itinformatica.pe this Privacy Policy, applicable exclusively to the information collected through the contact form available on this site.

This policy is governed by Peru’s Personal Data Protection Law No. 29733, its regulations (Supreme Decree No. 003-2013-JUS), and the guidelines issued by the National Authority for Personal Data Protection (ANPD).

1. What personal data do we collect through the website?

We only collect the data you voluntarily provide when completing the contact form:

• Full name

• Email address

• Message or inquiry (free text)

⚠️ We do not request or store sensitive data (such as ID number, physical address, financial data, health information, etc.) through this form.

2. For what purpose do we process your data?

The collected data will be used exclusively to:

• Respond to your inquiry, request, or message submitted via the contact form.

• Communicate with you via email to provide the requested information.

• Improve our customer service and website experience (in aggregated and anonymous form, if applicable).

✅ We do not use your data for advertising, marketing, or promotional purposes, unless you expressly authorize it in the future.

3. What is the legal basis for processing?

The processing of your data is based on your free, prior, informed, and unequivocal consent, granted when you submit the contact form.

You may revoke this consent at any time by sending a request to the contact email provided in section 10.

4. Do we share your data with third parties?

We do not share the data collected through the contact form with third parties, except:

• With necessary technical providers for the operation of the website (e.g., hosting, form platforms, email services), who act as data processors and are contractually bound to protect your data.

• With competent authorities, only if required by law or judicial order.

🔒 We do not sell, rent, or transfer your data to marketing, advertising, or commercial third parties.

5. Security measures

We implement technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration, such as:

• Use of secure protocols (HTTPS).

• Restricted access to authorized personnel only.

• Internal confidentiality policies.

6. How long do we retain your data?

We retain your data only for as long as necessary to respond to your inquiry, and in any case, no longer than 6 months from the last interaction — unless you request its deletion earlier.

7. Your ARCO rights

You have the right to:

• Access: know what data we hold about you.

• Rectify: correct inaccurate or outdated data.

• Cancel (Erase): request deletion of your data.

• Object (Oppose): stop receiving communications (though we only contact you to reply to your inquiry).

👉 To exercise these rights, please send an email to: ventas@itinformatica.pe
Attach a copy of your ID and clearly state your request.
We will respond within a maximum of 20 business days.

8. Use of cookies

Our website may use basic technical and analytical cookies (e.g., Google Analytics) to improve your browsing experience. These do not collect personally identifiable data without your consent.

You can manage or disable cookies through your browser settings.
More information in our [Cookie Policy] (if applicable).

9. Changes to this Policy

We may update this Privacy Policy. Any changes will be posted on this page with the updated date. We recommend reviewing it occasionally.

10. Contact and Supervisory Authority

For any questions, requests, or complaints:

📧 Email: ventas@itinformatica.pe
📞 Phone: +51 968 648 355
📍 Address: Av. Tejada 341 - Miraflores